Below are direct, detailed answers to the most common questions users have while using 17 Crickex. Each answer is based on factual information and step-by-step guidance so you can put it to use right away. If you can't find the answer you're looking for here, At the Help Center Ask us via live chat — our team is available 24/7.
Yes, 17 Crickex is a licensed online betting and gaming platform. It is registered and operated under an international gaming authority, ensuring the platform complies with established regulatory standards.
What 17 Crickex does to keep your money safe:
- Member funds are held in a separate trust account and are never mixed with operational expenses.
- All transactions are secured with 256-bit SSL encryption.
- The KYC (identity verification) process confirms that the account is being used by its rightful owner.
- Regular third-party security audits are conducted.
Payments are processed through trusted partners like bKash and Nagad. No legitimate withdrawal request is ever held back — processing typically takes within 24 hours. If you'd like to view any documentation related to the licence, At the Help Center Submit a request.
17 Crickex's responsible gaming tools are located under the "Responsible Gaming" section in your account settings. After logging in, click the account icon in the top right corner to find this section.
Setting Deposit Limits: Set a daily, weekly, or monthly deposit limit that works for you. Decreasing your limit takes effect immediately. Increasing it, however, comes with a 7-day waiting period — this is intentional, to prevent impulsive limit increases in the heat of the moment.
Bet Stake Limit: You can set a maximum stake for a single bet or your total daily wagering.
Self-Exclusion: To temporarily suspend your account for anywhere between 1 week and 6 months, submit a request to Support. You won't be able to log in during the break, but your balance will remain safe.
Permanent Closure: You can also permanently close your account — contact Support and it will be done within 24 hours, with your balance refunded. All these tools are completely free. For more details, Responsible Gaming Visit the page.
The process for updating profile information at 17 Crickex depends on what you need to change.
General Information (address, email): After logging in, go to "Profile Settings" or "My Account" to edit your details directly. Any changes you save take effect immediately.
Mobile Number Change: For security reasons, your mobile number cannot be changed directly — you'll need to contact support for assistance. At the Help Center Contact live chat and provide your new number. Support will verify your identity (usually via national ID details) and update the number accordingly. This process is typically completed within 24–48 hours.
Name Change: Name changes are also handled through support and may require KYC documents (NID or passport). If you entered an incorrect name at registration, get it corrected as soon as possible — a name mismatch can cause issues when processing large withdrawals.
To claim the 17 Crickex welcome bonus, you need to complete three steps.
Step 1 — Register: On the registration page Go there, fill in the correct details to create your account, and verify it with an OTP.
Step 2 — First Deposit: Once your account is active, go to your Wallet and make your first deposit. You can start from as low as ৳200 via bKash or Nagad. The more you deposit initially, the larger your bonus will be.
Step 3 — Claim Your Bonus: In most cases, the bonus is credited to your wallet automatically. However, some offers may require you to click a "Claim Bonus" or "Claim" button — check the offer page before making your deposit.
Bonus funds cannot be withdrawn directly — you must meet a specified rollover requirement first. For example, a 5x rollover means you need to place bets totalling five times the bonus amount before it becomes withdrawable. For full terms, Terms & Conditions Available on the page.
Yes, 17 Crickex has a mobile app available for both Android and iOS.
How to Install on Android:
- Go to 17crickex.app and look for the APK download link at the bottom of the page or in the "App Download" section.
- Before downloading, go to your phone's settings and enable "Install from Unknown Sources" or "Install Unknown Apps."
- Download the APK file and install it. Once installed, the 17 Crickex logo will appear on your device.
How to Install on iOS: If the app isn't available directly on the App Store, the website provides a separate link for iOS. You can also open it in Safari and tap "Add to Home Screen" to use it just like a native app.
If you'd rather not download the app, that's perfectly fine — the full platform works smoothly on a mobile browser. For further help with the download, At the Help Center let us know.
Yes, 17 Crickex fully supports accumulator bets (also known as series bets or parlays). This bet type lets you combine predictions from multiple matches into a single wager — get them all right, and your winnings multiply accordingly.
How to Set It:
- Go to the Sports or Match Odds section.
- Click on your preferred odds for the first match — it will be added to the bet slip.
- Then continue adding the odds for the second, third match, and so on.
- The "Accumulator" or "Multi" option will appear automatically on the bet slip.
- Enter your stake to confirm — the potential winnings will be displayed on the slip.
Important: In an accumulator, if even one match prediction is wrong, the entire bet is lost. So while the rewards can be substantial, the risk is equally high. 17 Crickex generally allows you to include 2 to 20 selections in a single accumulator.
17 Crickex has clear, defined rules for settling bets when a match is cancelled or abandoned mid-way.
If the match is cancelled before it starts: The full stake is refunded back to your wallet. The process is typically completed within 24 hours.
In Cricket (DLS Method): If a match is interrupted due to rain or poor light and the result is determined via the DLS method, bets are settled based on that official result. The same rule applies when a match is reduced to fewer overs.
If a Match Is Abandoned Without a Result: The minimum play required for a valid result varies by sport. In cricket, for example, if neither team has completed a specified number of overs, the match is typically declared "No Result" and the bet is voided.
If a match in an accumulator is cancelled: That selection is removed and the accumulator is recalculated with the remaining selections. For full rules, Terms & Conditions Available on the page.